Last Updated: 07-01-2025
At anyonecancook.online, we are committed to providing high-quality masala powders that meet your satisfaction. If you are not completely satisfied with your purchase, we offer a fair and straightforward refund policy to ensure your concerns are addressed.
1. Eligibility for Refunds
1.1. Refunds are available for Products that meet the following conditions:
- The Product was damaged during delivery.
- The Product is defective.
- The incorrect Product was delivered.
1.2. Refunds are not applicable in the following cases:
- The Product has been opened, used, or tampered with, unless it was defective.
- You changed your mind after purchase.
- The Product was purchased during a clearance sale or promotional event, unless explicitly stated otherwise.
2. Requesting a Refund
2.1. To request a refund, please follow these steps:
- Contact us within 7 days of receiving the Product at [email address] with your order number and a description of the issue.
- Provide clear photographs of the Product, including the packaging, if the Product is damaged or incorrect.
2.2. Refund requests submitted after 7 days from delivery will not be eligible for consideration.
3. Refund Process
3.1. Upon receiving your request, we will:
- Review the details and photographs provided.
- Respond to your request within 3-5 business days with our decision.
3.2. If approved, we will:
- Process the refund to your original payment method within 7-10 business days.
- Notify you via email once the refund has been processed.
3.3. If your refund request is denied, we will provide an explanation and, where possible, offer alternative solutions such as a replacement or store credit.
4. Shipping Costs
4.1. If the refund is due to a defect, damage, or an error on our part, we will cover the cost of return shipping (if applicable).
4.2. For all other cases, the customer is responsible for return shipping costs.
5. Non-Returnable Items
5.1. Certain items are not eligible for return or refund, including:
- Products that have been opened or partially used.
- Custom or special-order Products.
6. Changes to This Policy
6.1. We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to the Website. Your continued use of the Website or purchase of Products constitutes acceptance of the revised Refund Policy.
7. Contact Us
If you have any questions or need further assistance, please contact us at:
anyonecancook.online
anusreedm99@gmail.com
9495773701